Shipping policy

WHEN WILL MY ORDER SHIP?

Pre Orders placed in June 2024 and July 2024 will ship out first. Regular orders placed in August before 10 a.m. (PT) will ship the same business day. Orders placed after 10 a.m. (PT) will ship the next business day.

All delivery dates are best estimates and are not guaranteed.

HOW DO I TRACK MY ORDER?

As soon as your order ships, we'll send you an email with the shipping and tracking information. Using the tracking number(s) provided, you can track your order by visiting the carrier's website. If you still have questions, feel free to contact us.

DO YOU SHIP TO APO/FPO ADDRESSES?

Yes, but only via FedEx. Please select the Economy Shipping option at checkout.

DOES LUMI SHIP INTERNATIONALLY?

Yes, Lumi ships worldwide.

WHAT ARE YOUR SHIPPING HOLIDAYS?

Lumi will not ship on the following dates. Please note shipping estimates will begin the following business day.

New Year's Day
Memorial Day
Independence Day
Labor Day
Thanksgiving
Day after Thanksgiving
Christmas (December 22nd - 25th)
Day after Christmas

I MADE A MISTAKE WHEN PLACING MY ORDER. CAN I CHANGE IT?

We strive to process and ship your order as quickly as possible so once an order is submitted, it cannot be changed. Learn more about our order return process and if you need additional assistance, please get in touch with Lumi’s Customer Experience team.